The “CYBIZ Logistics Integration Service” (hereinafter referred to as “the Logistics Service”) is a service provided by CYBIZ INTELLIGENCE MALAYSIA SDN. BHD. (including its parent, subsidiary companies, and affiliates, collectively referred to as “CYBERBIZ GROUP” or “the Company”) to its valued customers (hereinafter referred to as “the Client”) for the integration of logistics services and functions with the Company’s platform, including but not limited to pick-up and payment, cash on delivery, and shipping services. The Client must agree to the following terms before using the Logistics Service. If the Client does not agree with these terms, they should not use the Logistics Service.
Article 1
These Logistics Service Terms apply to all users of the CYBIZ Logistics Integration Service. In addition to these terms, the Client must also comply with the E-COMMERCE SERVICES AGREEMENT and any other related agreements, supplementary regulations, guidelines, and service descriptions provided by the Company.
Article 2
The Logistics Service is provided by the logistics providers partnered with the Company and is solely for the Client to deliver goods who sold through the Company’s platform. It also handles entrusted transactions, such as payment collection and disbursement. The legal relationship regarding the purchase of goods or services between the Client and the consumer remains a matter solely between both parties and is unrelated to the Company. The Client is responsible for resolving any consumer disputes or transaction conflicts, including but not limited to issues with product defects, errors, shortages, warranties, after-sales services, returns, exchanges, or false advertising. Such disputes should be resolved directly between the Client and the relevant parties and are unrelated to the Company.
Article 3
The methods and scope of the delivery services provided by the Logistics Service are based on the Company’s specifications at the time of use. The Company reserves the right to add, remove, or modify the scope and methods of the Logistics Service at any time.
Article 4
The Client agrees to comply with the logistics integration usage guidelines set forth by the Company’s logistics partners, as announced on the Company’s platform backend.
Before using the Logistics Service, the Client should review and agree to all the logistics provider’s rules. If any violation of these rules causes damage to the Company or results in claims from any third parties, the Client agrees that the Company may deduct the corresponding compensation amount directly from any payments due to the Client or request payment of losses directly from the Client.
If the Client’s violation of the above-mentioned rules is deemed significant, or if the Client fails to resolve the issue after being warned by the Company, the Company reserves the right to suspend or terminate the provision of the Logistics Service.
Article 5
The Company reserves the right to modify these terms at any time. For details, please refer to the Company’s backend specification and the announcement from the third-party logistics provider. After such modifications, continued use the Logistics Service will be regarded as full acceptance of the updated terms. If the Client does not agree with the modifications, they should cease using the Logistics Service.
Reminder
Please pay special attention to situations that may involve special pricing based on factors such as but not limited to the size of the item, product content, or special delivery locations (e.g., remote islands or areas). These should be handled according to the logistics provider’s specific regulations and pricing.